Overview

Gender

female

Robbi E. Armstrong is the Vice President and Group Product Manager, Conversational AI at KeyBank. As Vice President and Group Product Manager over Conversational AI at KeyBank, Robbi is responsible for leading a cross-functional team of engineers, designers, data scientists, and analysts to develop conversational AI capabilities across the organization. Robbi and her team are transforming the client experience through the introduction of an omnichannel platform across voice and chat. She has over 20 years of experience leading technology initiatives in the financial sector with a proven track record of driving customer value and business growth. Robbi is passionate about exceeding client expectations by augmenting human interaction with the right technology.