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Gladly

company

About

Gladly is reinventing customer service with a customer service platform.

Details

Last Funding Type
Series Unknown
Last Funding Money Raised
$55M
Industries
Computer,Customer Service,Information Technology,SaaS,Software,Technical Support
Founded date
Jan 1, 2015
Number Of Employee
101 - 250
Operating Status
Active
Legal Name
Gladly Software, Inc.

Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media. Agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences.

Gladly is based in San Francisco and funded by Greylock Partners, GGV Capital, NEA, and JetBlue Ventures.

Funding Rounds

Number of Funding Rounds
Total Funding Amount
7
$168M
Gladly has raised a total of $168M in funding over 2 rounds. Their latest funding was raised on Dec 14, 2022 from a Series Unknown round.
Announced Date Round Money Raised Number of Investors Lead Investors Post Valuation
Dec 14, 2022 Series Unknown $55M 5 Riverwood Capital Detail
Jan 29, 2019 Series D $50M 5 Future Fund
Glynn Capital Management
Detail
Apr 20, 2017 Series C $36M 3 GGV Capital Detail
Apr 1, 2017 Series C 1 Detail
Jun 25, 2016 Series B $15M 2 New Enterprise Associates Detail

Investors

Number of Lead Investors
Number of Investors
6
9
Gladly is funded by 9 investors. Riverwood Capital and Future Fund are the most recent investors.
Investor Name Lead Investor Funding Round
Riverwood Capital Yes Series Unknown
Future Fund Yes Series D
GGV Capital Series Unknown
Glynn Capital Management Series Unknown
Greylock Series Unknown
New Enterprise Associates Series Unknown
JetBlue Ventures Series C
DCVC Series A
SVA Seed

Employee Profiles

Number of Employee Profiles
15
Gladly has 15 current employee profiles, including Employee Jeff Richards
Employee
Board member
Executive
Board member
Board member